TERMS AND CONDITIONS & HOUSE RULES

HOUSE RULES

THIS WAY, VISITING NATLAB IS ENJOYABLE FOR EVERYONE!

BE ON TIME
If you go to see a film, show or do another activity, you'll want to fully go with the flow. Latecomers can disturb visitors who arrived on time, so we do not allow entry into a screening room when the film, show or activity has already started.

PHONE ON SILENT
Do not forget to switch off your phone before the start of the film or performance, so that you do not disturb others.

TICKET CANCELLATIONS
You can cancel your tickets up to 48 hours before the start of a film. You will receive a refund of the purchase amount minus €1.50 service fee per ticket. Cancellations can be made via email or at the box office.

If a film or performance does not take place as announced, we will offer an alternative title or provide a full refund of the purchase amount.

AGE LIMITS
According to the law, young people under the age of 16 are not allowed to access a feature film with the age limit of 16, even when accompanied by an adult. ID may be requested. For films with the other age limits, children under the age limit are only admitted if accompanied by an adult.

FOOD AND DRINKS
It is not allowed to bring your own food and drinks. Get a nice drink at our cafe and bring it into the screening room. Do not hinder fellow visitors and avoid rattling cups.

Take glasses, wrappers and cups with you after the film ends. This way the room remains clean for the next visitor and you can expect to be in a tidy place as well.

NO IMAGE AND SOUND RECORDINGS
Visitors are not allowed to take photos, film or make sound recordings during a film or performance, unless prior permission has been given by Natlab's communication department.

Natlab itself regularly takes photos of activities and programs. For reporting and to share on our own communication channels.

DOGS & PETS
Dogs and other (domestic) animals are not allowed to enter the building. It is possible to have a drink with your dog on our outdoor terrace, provided the dog remains on a leash and does not disturb any of the other guests.

PIN ONLY AT OUR RECEPTION
Buy your film ticket online! At Natlab, you can only pay by card. Sometimes there is some confusion about the (mandatory) acceptance of cash. The law says that bills and coins, like debit cards, are legal means of payment. However, it is not an obligation to accept all means of payment as long as we clearly indicate this.

The General Visitor Conditions of the VSCD apply at Natlab.