HOUSE RULES

EXTRA MEASURES DUE TO COVID-19


We have to follow the rules that have been set by the government. Listen to requests and assignments of our team, so a visit to Natlab will be fun for everyone.

GENERAL RULES
You might know the rules by heart by now, but in case you don't or if you're not sure what the last measures are: we'll help you. We monitor and adapt this page whenever needed. Please take a look here every time you are going to visit Natlab.

> Stay at home if you have any symptoms of COVID-19 (cancelling your ticket with refund is possible, see below).
> Stay at home when a roommate has been diagnosed with COVID-19 (cancelling your ticket with refund is possible, see below).
> Sneeze and cough in the crook of your arm.
> Use paper tissues and throw them away after use.
> Keep a 1,5 meter distance from other visitors and our employees at all times.

BUYING TICKETS
> Buy your ticket online. We don't sell tickets at Natlab at the moment.

DURING YOUR VISIT
> We feel responsible for all our visitors. Please listen to requests, questions and assignments of our team, so we can guarantee everyone's safety.
> Keep 1,5 meter distance from other visitors and our employees at all times.
> You can find the number of your row and seat on your film ticket. Pick that seat, and we promise you a safe distance from others.
> You cannot enter the screening room when a film has already started.
> Please visit the toilet before and/or after the film screening.
> Follow our fixed route through the building to make sure everyone can move around while keeping a distance.

WHAT ABOUT THE RESTAURANT?
> We still have to take 1,5 meter distance and a limited number of visitors allowed into account.
> Take a look at this page to make a reservation for a table or read our menu.

EXTRA HYGIENE
Our cinema rooms are cleaned before and after every screening. Tables and chairs in the restaurant are cleaned after every visit. Banisters and toilets are taken care of multiple times a day.

FRESH AIR
Natlab is equipped with a supply and exhaust climate control system that is built on 100 % on outside air. Besides, the supply system has a micro filter that absorbs dust.

WHEN YOU'RE BACK HOME
We're hoping you had a good time at Natlab and are happy to hear about your experience! You can always contact us for questions or remarks about your visit via info@natlab.nl. Compliments cheer us up and we will learn from advice.

OTHER QUESTIONS?
Please send an e-mail to info@natlab.nl. You cannot make a reservation for a film, we only sell tickets online.

HOUSE RULES

THIS WAY, VISITING NATLAB IS ENJOYABLE FOR EVERYONE!

BE ON TIME
If you go to see a film, show or do another activity, you'll want to fully go with the flow. Latecomers can disturb visitors who arrived on time, so we do not allow entry into a screening room when the film, show or activity has already started.

PHONE ON SILENT
Do not forget to switch off your phone before the start of the film or performance, so that you do not disturb others.

CANCEL TICKETS
You can cancel your tickets up to 24 hours before the screening or programme starts. Send an e-mail to info@natlab.nl with your tickets attached.

If you have COVID-19 symptoms, you can also cancel your tickets on a shorter term. If possible, please let us know you're not coming before the film starts. If you let us know later, we can unfortunately not give you a refund.

Only if a film or performance does not proceed as announced can a replacement film or performance or refund be offered.

AGE LIMITS
According to the law, young people under the age of 16 are not allowed to access a feature film with the age limit of 16, even when accompanied by an adult. ID may be requested. For films with the other age limits, children under the age limit are only admitted if accompanied by an adult.

FOOD AND DRINKS
It is not allowed to bring your own food and drinks. Get a nice drink or food at our cafe and bring it into the screening room. Do not hinder fellow visitors and avoid rattling cups.

Take glasses, papers and cups with you after the film ends. This way the room remains clean for the next visitor and you can expect to be in a tidy place as well.

NO IMAGE AND SOUND RECORDINGS
Visitors are not allowed to take photos, film or make sound recordings during a film or performance, unless prior permission has been given by Natlab's communication department.

Natlab itself regularly takes photos of activities and programs. For reporting and to share on our own communication channels.

PIN ONLY AT OUR RECEPTION
Buy your film ticket online! At Natlab, you can only pay by card. Sometimes there is some confusion about the (mandatory) acceptance of cash. The law says that bills and coins, like debit cards, are legal means of payment. However, it is not an obligation to accept all means of payment as long as we clearly indicate this.

The General Visitor Conditions of the VSCD apply at Natlab.

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