HOUSE RULES

HOUSE RULES

THIS WAY, VISITING NATLAB IS ENJOYABLE FOR EVERYONE!

BE ON TIME
If you go to see a film, show or do another activity, you'll want to fully go with the flow. Latecomers can disturb visitors who arrived on time, so we do not allow entry into a screening room when the film, show or activity has already started.

PHONE ON SILENT
Do not forget to switch off your phone before the start of the film or performance, so that you do not disturb others.

CANCEL TICKETS
You cannot cancel purchased tickets. Online purchases are final once the payment order has been issued. You immediately benefit from the reserved place, so reflection time does not apply. The card can no longer be sold to another person.

Only if a film or performance does not proceed as announced can a replacement film or performance or refund be offered.

AGE LIMITS
According to the law, young people under the age of 16 are not allowed to access a feature film with the age limit of 16, even when accompanied by an adult. ID may be requested. For films with the other age limits, children under the age limit are only admitted if accompanied by an adult.

FOOD AND DRINKS
It is not allowed to bring your own food and drinks. Get a nice drink or food at our cafe and bring it into the screening room. Do not hinder fellow visitors and avoid rattling cups.

Take glasses, papers and cups with you after the film ends. This way the room remains clean for the next visitor and you can expect to be in a tidy place as well.

NO IMAGE AND SOUND RECORDINGS
Visitors are not allowed to take photos, film or make sound recordings during a film or performance, unless prior permission has been given by Natlab's communication department.

Natlab itself regularly takes photos of activities and programs. For reporting and to share on our own communication channels.

PIN ONLY AT OUR RECEPTION
For films, specials and other activities, you can only pay with your card and no longer with cash. In our cafe and restaurant you can pay with your card or cash. Sometimes there is some confusion about the (mandatory) acceptance of cash. The law says that bills and coins, like debit cards, are legal means of payment. However, it is not an obligation to accept all means of payment as long as we clearly indicate this.

The General Visitor Conditions of the VSCD apply at Natlab.

RULES: OPEN WITH DISTANCE OF A METER AND A HALF

The rules below give an idea of ​​how we are going to work from June, but can be tightened up and adjusted in the coming period. Even after June we will sometimes have to adjust them. Please check this page again right before you visit us.

GENERAL RULES

We have known the rules of Rutte and RIVM for a while and of course you will also apply them to your visit at Natlab:
> Stay home if you have complaints.
> Sneeze or cough in your elbow.
> Use tissue paper and throw it away immediately after use.

IF YOU ARE PLANNING TO COME TO NATLAB

> Buy your film ticket online. Film tickets are not for sale at Natlab or over the phone.
> Members who have a pass can now also buy film tickets online. Always show your pass at the ticket check, without it your ticket is not valid.
> Buy your ticket on time. There are limited tickets available per screening, so before you know it the screening rooms will be full.

DURING YOUR VISIT

> We feel responsible for all visitors. Therefore, listen carefully to requests, questions and orders from our employees, they ensure everyone's safety.
> Always keep 1.5 meters away from employees and other guests.
> Come to Natlab on time, buy some snacks in the entrance hall for during the movie. Then you walk straight to the cinema according to a fixed route. Always leave 2 seats free between other visitors.
> Access is no longer possible after the start of the film.
> A fixed walking route has been established through the building. Keep following that. Of course it can be shorter and faster, but it has to be safe. It has really been thought about.

WHAT ABOUT THE CAFE?

> We are open all day, not only for film visitors. Everyone is welcome. Here too, we can receive fewer people than before.
> If you want to have a bite to eat, you can make a reservation online. We ensure that a table is ready for you.
> You pay with your debit card. No hassle with cash, it is a bit less secure and your debit card is just as easy! We also accept our Natlab-giftcard.

EXTRA HYGIENE

We clean the cinema rooms before and after each screening. Tables and chairs in the café are cleaned after each visit and the banisters and toilets are serviced several times a day.

Natlab has built up a climate control system entirely on 100% supply of outdoor air. There is no air circulation.

WHEN YOU GET HOME

Hopefully you had a great time! Please let us know. You can also send an email to info@natlab.nl if you have any questions or comments as a result of your visit. We are happy with compliments and good advice.

OTHER QUESTIONS

Do not hesitate and mail to info@natlab.nl. At the moment we are not  easy to reach by telephone for questions. It is no longer possible to reserve for a film, you can only buy your ticket online.