For three years, Feinberg acts as the intermediary for family of the 9/11 victims. Simultaneously, he also becomes target for their grief and frustrations, because there's no amount of money that could possible ease the pain of losing a loved one. Used to calculating how much a life is worth by following the rule of the law, he now has to talk less and listen more, rethink how he makes his decisions and learn to understand there sometimes nothing will make it better. A film full of pain and incomprehension, aching with grief, although not relying on an overload of sentiment but on gently devastating details piercing thorugh.
"The most effective film I've seen to date on the tragedy of 9/11 while also being one of the most sensitive and restrained."